Mott MacDonald apps and desktops
Resolution of the Direct Access. Citrix Receiver is the easy-to-install client software that provides access to your XenDesktop and XenApp installations. With this free download you can access applications, desktops and data easily and securely from any device, including smartphones, tablets, PCs and Macs.
Where can I download Citrix Receiver on other platforms and devices?
How do I install Receiver?
It’s easy. Click to view the step-by-step guide for the device or operating system you’re running. You will need set up information provided by your system administrator or IT help desk to complete the installation process.
How do I get help installing or using Receiver?
Citrix Receiver requires a backend infrastructure to be correctly configured before you start using it. We recommend that you contact your system administrator or IT help desk. They have the necessary set up information required to resolve your questions.
I’m looking for the ICA Client. Is that the same as Receiver?
ICA is the extension of the configuration file that Receiver uses to connect to a Citrix-provided application or desktop. The ICA Client is an early version of Receiver. You use Receiver to centrally configure, manage, and update the technology, such as ICA, installed on the device.
I have a version of Receiver already installed. Do I need to uninstall previous versions?
Receiver automatically replaces many previous versions of Receiver and the Citrix online plug-ins, however, some versions must be removed manually before you can install the most recent version of Receiver. In that case, Receiver prompts you to remove the earlier versions from your device manually.
How do I get started after Receiver is installed?
In many cases, you open an appropriate URL in your browser to authenticate and use applications and virtual desktops. At times, you may need to configure your account by entering your email or a server address to authenticate with Receiver and use applications and virtual desktops. You can ask your system administrator for the steps to follow in your situation.
Google Chrome asks me to download and install Citrix Receiver each time I access my apps. What’s happening?
Citrix recommends moving to the latest Receiver for Windows, Mac and StoreFront 3.0 to get the fix for this issue. The issue is that the default settings in Google Chrome have changed since April 2015. Pleasesee this blog for workaround until you move to StoreFront 3.0 and latest Receivers to keep using Receiver with Chrome. Citrix Receiver continues to work as before with many alternative browsers, including Internet Explorer, Firefox, and Safari.
I am a system administrator. How do I upgrade my users from Receiver 3.4 to Receiver 4.3 for Windows, and maintain app shortcuts?
You can now configure Receiver for Windows in “shortcut only” mode. This gives your users a seamless desktop experience with ready access to a core set of applications in a consistent way, automatically placing specific application and desktop shortcuts directly in the Start menu or on the desktop itself. This is the experience available with Receiver 3.4 Enterprise for Windows and now, with Receiver 4.3 and newer. Take a look at this Upgrade Guide for step-by-step instructions on completing the scripted-upgrade for all your users. You can find more information in the “Spring Forward” blog series